External Investigations and Complaints
In our experience, investigations and complaints are very important and can affect the reputation of an organisation, as well as take up a lot of management time.
The team at First Step is able to take this stress away from operational managers, and we are able to complete investigations and review of complaints on your behalf. Our complaints and investigations support team will offer the following:
- Complete full investigation and or research into the complaint
- Provide you will a full report
- Make recommendations for future best practices
- Provide you will support to debrief to your staff teams
- Support to implement improvements post investigation / complaints
- Review and advice you on your complaints policy to ensure compliance with regulation and best practice
Additionally we can provide complaints and investigation training for your managers, so that they can confidently complete investigations and respond to serious complaints.
Courses, training and consultancy
Adults Training
Children Training
Mental Health Training
Health & Safety Training and consultancy
Safeguarding Training
First aid training
Consultancy
“The training was floorless, and the trainer was amazing. Rudi was very interactive and made us all feel involved and that our views counted.
I feel better equipped to support people I work with and I have a better understanding of my father's illness.
Project Worker - Stratford, London
”
Dementia awareness training
